How long does my order take to ship?

At Caldwell Candle Co, we strive for perfection and every candle is made to order. Please allow 7-10 business days for us to make your candle, let it cure, and get shipped to you safely and without damage.

Do you offer international shipping? 

We offer international shipping to a variety of destinations around the world. Please note that shipping availability, transit times, and shipping costs may vary based on your location. You can check the list of available destinations and shipping options during the checkout process on our website.

Shipping rates and fees are calculated based on the destination, weight, and dimensions of the items in your order. These costs will be clearly displayed during the checkout process. Please note that you are responsible for any additional fees, such as customs duties, taxes, or import fees that may apply in your destination country.

What is your return policy? 

If you receive a damaged or defective item, please contact us immediately at caldwellcandleco@yahoo.com or text 469-323-4488. We will arrange for a replacement or a refund as needed.

If you wish to exchange an item, please contact our customer support team at [Contact Information]. We will guide you through the exchange process, including any price adjustments.

If you need to cancel an order, please contact us as soon as possible. If the order has not yet shipped, we will cancel it and process a full refund. However, if the order has already been shipped, you will need to follow the return process.